Paul BartleyDirector Global Shared Services
We all know the story – process migration and standardisation occur at the start of your Shared Services journey; and a few years down the road, you are forced to re-evaluate existing processes, review workflows and re-think different service delivery models. Continuous improvement and process excellence are key to ensuring the sustainability of your Shared Services Centres – but how do you achieve them?
- Examine different models for ensuring processes are continuously tackled for improvement
- Participate in a "hands on" example of process improvement
- Understand how an end to end process view can jump-start your improvement efforts
- Participate in a discussion of what skills are needed to be a "process pro"
9:10 AM International Keynote Charting the growth trajectory for next-generation Shared Services Centres
Understanding the Process First strategy and what it means for sustained Shared Services growth
The road to GBS – What does it look like and how do we get there?
Reviewing what future delivery models look like with front-line value-adding services taking the lead
Future-proofing Shared Services Centres – Next steps