02 - 03 May, 2018
DoubleTree by Hilton, Kuala Lumpur, Malaysia

Paul Bartley


Director Global Shared Services
Becton Dickinson


3:30 PM Workshop C - An A-Z Guide to Achieving Continuous Improvement and Process Excellence

We all know the story – process migration and standardisation occur at the start of your Shared Services journey; and a few years down the road, you are forced to re-evaluate existing processes, review workflows and re-think different service delivery models. Continuous improvement and process excellence are key to ensuring the sustainability of your Shared Services Centres – but how do you achieve them?
  • Examine different models for ensuring processes are continuously tackled for improvement
  • Participate in a "hands on" example of process improvement
  • Understand how an end to end process view can jump-start your improvement efforts
  • Participate in a discussion of what skills are needed to be a "process pro"

9:10 AM International Keynote Charting the growth trajectory for next-generation Shared Services Centres

Understanding the Process First strategy and what it means for sustained Shared Services growth
The road to GBS – What does it look like and how do we get there?
Reviewing what future delivery models look like with front-line value-adding services taking the lead
Future-proofing Shared Services Centres – Next steps


Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda