Managing Director, Global Service Centre, Malaysia
9:50 AM Benchmarking for Business Outcomes Beyond Quadrant Positioning – Smarter Blended metric comparison and Analytics
· Avoiding the “top performer bias”: Blending top quartile data with “full market view data”
· How are Malaysian SSs moving up the data analytical value chain?
· Recognising that as maturity develops, normalisation is the key
· Roadmap forecasting: Establishing the baseline and simulating future data for comparison