02 - 03 May, 2018
DoubleTree by Hilton, Kuala Lumpur, Malaysia

Jean-Claude De Vera

VP Global Business Services

2:45 PM Panel Discussion | Nurturing next-generation leaders for the future of Shared Services beyond HR

  • Equipping employees with new skills and competencies needed for the changing Shared Services landscape
  • Tailoring succession planning programmes to ensure the continued supply of next-generation leaders
  • Nurturing a collaborative, diverse and open organisational culture to engage and retain the right talent for Shared Services centres

3:50 PM Shared Services 101: The Fundamentals of Designing, Building & Implementing Shared Services

Critical to the success of a new SSC is a detailed business case of consolidating functions, and a robust plan for managing the transformation. Hence, this hands-on workshop will be focusing on the core activities to plan, launch, and stabilise a new shared services centre, including:
  • Establishing a clear purpose and vision
  • Conducting feasibility and cost analysis
  • Building a successful business case and baseline
  • Evaluation of a fit for purpose shared services model for your organisation
  • Effective steps in implementing transformation
  • Change management – mastering the key to successful transformation
  • Project management – advancing with an SSC blueprint and proven methodology
  • Value realisation – delivering value to the business with evolution
  • Continuously monitor the progress to sustain organisational effectiveness

12:40 PM “Next step forward” Panel Discussion Maximising possibilities and navigating challenges for Shared Services in the era of Intelligent Automation

Following the 3 case studies, our presenters will participate on this 30-minute panel, and will focus on lessons learnt from their automation journey.
·         Reviewing lessons learnt from automation projects
·         Evaluating project risks involved, and how we can overcome them
·         The hottest issue – How can we accelerate automation in a sustainable manner?
·         Will Intelligent Automation be the answer to high talent attrition in Malaysia’s Shared Services market? 

Check out the incredible speaker line-up to see who will be joining Jean-Claude.

Download The Latest Agenda