16 - 17 May, 2017
Pullman Kuala Lumpur City Centre Hotel and Residences, Malaysia

Media Center

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Attendees of 5th Malaysian Shared Services & Outsourcing Week 2017

Find out who you will be networking with! 


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Convince Your Boss Letter

If you know you want to join us and want to convince your boos, download the "convince your boss" letter, enter your details and send it to your boss. Easy. See you in Kuala Lumpur in May!

SSO Malaysia Fast Track Registration Form

If you're ready to book onto this the event, download this fast track registration form for a speedy confirmation. Just email the completed form to enquiry@ssonetwork.com

Articles

Tackling Talent Challenges Across Shared Services in Malaysia

In this article, SSON’s Barbara Hodge speaks with Shared Services leaders from AirAsia, Sime Darby and Maybank who share tips on ensuring business continuity through a modern-day talent strategy.

Malaysia Joins The Digital World: How e-invoicing opens doors to improved efficiency

In 2015, Malaysia implemented GST laws in support of indirect taxation. As part of this legislation, e-invoices are now officially recognised without the requirement for physical signature – a traditional hurdle to electronic finance. This opens the door to significant opportunities for businesses across Malaysia. But what are the challenges that stand in the way of progress and are they worth the opportunities that beckon?

A Snapshot of the Shared Services & BPO Industry in Malaysia

Here at SSON, we conduct research with senior decision makers of shared service centres around the world. In this report, we compile the findings from our latest survey of the shared services and BPO industry in Malaysia.

Robotics and the New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

Robotic process automation has been speediliy making headway as a means of replacing mundane transactional work and freeing up staff for true "careers" based on value adding services. In this article, we look at why this may be just the solution Malaysia been looking for. 

Malaysia SSO Market Report 2017: New Opportunities Define Malaysia’s Service Proposition

Malaysia’s popularity for shared services and service delivery work continues to be driven by its skilled, multilingual workforce, its competitive gateway-to-Asia cost base, and government support and incentives. With new technology automation promising a ramp-up of value add services, however, the value proposition is worth recalculating. Download this report today for a thorough market overview of Malaysia's SSO industry in 2017 and future considerations.

Malaysias Talent Challenge - Why Its Becoming Less Worrisome

Given Malaysia’s undeniable popularity as a shared services location in the Asia-Pacific region, the rising profile of shared services work as a career choice is guaranteed. Yet, however, the one consistent challenge that remains is that of attracting and retaining the talent that’s needed. Especially in light of innovations in process automation.

In this article, SSON looks at the traditionally driven shared services centre and how they can offer staff the opportunity to focus on more interesting, value-adding work. 

Presentations

Building an Integrated GRC Plan to Drive Business Performance

A presentation by Poh Yoke Lo, Shared Service Center Director, APAC Shared Service Center, Electrolux Home Appliances.

Success Factors in Delivering Customer Satisfaction Across Borders

A presentation by Sai Yew Yeoh, Head, People Department, AirAsiaX Berhad

Innovative HR Practices in Delivering Customer Experience Excellence

A presentation by Ganesan P, Associate Vice President, Human Resources, Aegis BPO Malaysia Sdn Bhd

Robotic Process Automation - A presentation by EMC

A presentation by Umesh NV, Senior Director – Global Business Services and Tilak Banerjee, Director, Global Business Services, EMC (now Dell EMC).

What Can GBS Do For Your Enterprise?

Insights, tips, and practitioner comment on the power of Global Business Services. This article identifies what differentiates GBS from the standard shared services model, the leadership qualities needed to run a successful centre and offers suggestions on how and why you should be working towards it. The article also collects insights and first-hand feedback on the GBS journey of 3 Asian companies: EMC2, Regus and Japanese Tobacco International.