7 - 10 May 2018
Kuala Lumpur, Malaysia

Media Center

AGENDA: 6th Malaysian Shared Services & Outsourcing Week

The preliminary agenda for 6th Malaysian Shared Services and Outsourcing Week is here.

Download your copy to see the cutting edge case studies on moving your centre up the value chain, harnessing technology, driving customer experience and those all important talent management strategies!



2017 Attendee List

Find out who attended in 2017!

Articles & Reports

Malaysia SSO Market Report 2017

As technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant.

In this report, we look at the new opportunities defining Malaysia's service proposition. 

Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.

Speakers Presentation

Achieve End-To-End Process StandardisationWithin a Year: How Did We Do It?

Presented By: 

Nor’Aini Jalaludin (NORA)
Head of HR Centralised Services, Group Human Resource Management

Embarking on Intel Malaysia’s Journey towards Defect Free Employee (DFE)

Presented by: 

Lin Im Tan
Human Resource Shared Service Center Director
Intel Malaysia

Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC

Presented by: 

Chen Theng Aik
Director and Head of Center for Financial Services
PALL Corporation

Retaining Your Best Talent

Presented by: 

Corina Tan 
General Manager
Sr. Director, APJ CSB Sales Operations
Dell Penang