9:30 AM - 11:00 AM PETRONAS Human Resources Centralised Services (HRCS) Site Tour

PETRONAS’ Human Resources Centralised Services (HRCS) commenced operations in January 2012 and currently serving 36,245 employees in Malaysia, Myanmar, Indonesia, UK, Iraq and Dubai.

While providing a wide range of HR services from payroll processing, data & benefits management, global mobility solutions to employee records management, HRCS continues to transform HR processes by leveraging on technology and self-service platforms.

MyPASSPORT, a one-stop HR self-service portal providing online HR forms and mobile applications and Lean Six Sigma are among key examples of HRCS commitment towards enriching customer experience.

In 2015, HRCS being the first in Asia to introduce SAP HR Shared Services Framework (SSF) system, also established an integrated online performance tracking dashboard known as ‘DIAMOND’.

Gain insights into how HRCS is standardising and digitally transforming HR processes while it pushes for work-life balance and advocates for the creation of a fun and innovative working culture.


3:30 PM - 5:00 PM British American Shared Services Asia Pacific

British American Shared Services Asia Pacific (BASS AsPac) is a captive setup providing finance shared services to BAT’s AsPac markets. Based out of Kuala Lumpur in Malaysia, the setup came into existence in 2008 and started o£ as a transnational service provider with a very small team offering one service line to BAT’s business in a single country.

In recent years, they have been on a journey to enhance their capabilities and effciencies in order to expand their contribution to the business and play a value added role for their business partners. They ventured ahead to build capabilities and enhance the ambit of
their services to take on a more profound business role. Their focus has been to leverage technology systems to expand the ambit of their services and to partner with BAT’s business for greater efficiency and cost effectiveness through standardization and centralization of finance operations.

Today, operating with a team of over 250 professionals, they operate in 8 time zones and speak 10 different languages to provide services ranging from payment processing, business planning, tax and statutory reporting, credit management, ERP management
and accounting services to BAT’s businesses in 26 countries around the Asia Pacific Region. With a firm focus on capability, service and effciency, BASS AsPac is leading the way for a lean and agile shared services to play a key role in achieving BAT’s vision of a Globally Integrated Enterprise, enabled by a World Class Finance Organization.

In the spirit of continuous improvement, BAT in 2010 launched program TaO which was an ambitious journey to align and standardize their processes, systems and data around the world. One of the objectives was to create and leverage process standardization
to generate opportunities for cost and process efficiency through centralization, and pave the way for a Globally Integrated Enterprise.

In pursuance of the TaO objectives, in 2014 BASS AsPac embarked on a journey to transform itself from transaction processing to value added business partnering.