Conference Agenda Day 1 - 8 May 2018

8:00 AM - 9:00 AM Morning Refreshment and Registration

9:00 AM - 10:00 AM Opening Remarks from Chairperson

Building Malaysia’s Competitive Advantage in the Age of Disruption

9:10 AM - 9:40 AM International Keynote | Charting the growth trajectory for next-generation Shared Services Centres

Paul Bartley, Director Global Shared Services, Becton Dickinson
  • Understanding the Process First strategy and what it means for sustained Shared Services growth
  • The road to GBS – What does it look like and how do we get there?
  • Reviewing what future delivery models look like with front-line value-adding services taking the lead
  • Future-proofing Shared Services Centres – Next steps

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Paul Bartley

Director Global Shared Services
Becton Dickinson

9:40 AM - 10:10 AM Re-creating an effective organisational culture for Shared Services Centres in the age of automation

Jorge Gilling, CEO, Global Business Services, AIG Malaysia
  • Fostering a culture of innovation, agility and flexibility to be prepared for future disruptions
  • Exploring best practices to close the widening workforce generational gap
  • Designing strategies to maintain and engage high-performing teams even with automation and workforce disruptions

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Jorge Gilling

CEO, Global Business Services
AIG Malaysia

10:10 AM - 10:40 AM Changing the company’s DNA and building talent for the future Shared Services Center

Andreas Biermann, Managing Director, BASF Asia-Pacific Service Centre
  • Building an agile and self-learning organisation as enabler to meet future challenges
  • Embarking on BASF’s transformation journey towards a global collaborative environment
  • Working towards an integrated talent and leadership development

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Andreas Biermann

Managing Director
BASF Asia-Pacific Service Centre

10:40 AM - 11:00 AM Speed Networking Session

11:00 AM - 11:30 AM Morning Break

Interactive Roundtable Discussions
Delegates will get the opportunity to select 2 topics, each led by an expert for a 50 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

Designing Best Practices to Drive Shared Services Growth Along the Maturity Curve

Emerging (First 4 Years)

11:30 AM - 1:10 PM Roundtable A | Understanding the critical ingredients needed to set up a sustainable Shared Services Centre

Emerging (First 4 Years)

11:30 AM - 1:10 PM Roundtable B | Developing a cost-efficient and timely migration and process standardisation strategy

Brandon Lee, Global Projects Lead, S5 Agency World

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Brandon Lee

Global Projects Lead
S5 Agency World

Emerging (First 4 Years)

11:30 AM - 1:10 PM Roundtable C | Moving beyond fixed KPIs to organically grow along the Shared Services maturity curve

Blake Sammut, Head of Shared Services, The MySale Group

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Blake Sammut

Head of Shared Services
The MySale Group

Mid-Maturity (5 – 9 Years)

11:30 AM - 1:10 PM Roundtable D | Exploring different strategies to re-engineer your Shared Services processes and workflows

Mid-Maturity (5 – 9 Years)

11:30 AM - 1:10 PM Roundtable E | Streamlining Shared Services processes across functions and boundaries

David Cotter, Director & Site Lead, Global Business Solutions, Eli Lilly

David Cotter

Director & Site Lead, Global Business Solutions
Eli Lilly

Mid-Maturity (5 – 9 Years)

11:30 AM - 1:10 PM Roundtable F | Leveraging on future technology to optimise Shared Services processes

Carina Lim, Director of APAC Finance Shared Services, Hitachi Vantara

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

Next-Generation Shared Services (9+ Years)

11:30 AM - 1:10 PM Roundtable G | Mapping the way to CoE and GBS – What does it look like and how do we get there

Next-Generation Shared Services (9+ Years)

11:30 AM - 1:10 PM Roundtable H | Achieving continuous improvement and process excellence in your Shared Services centre

Next-Generation Shared Services (9+ Years)

11:30 AM - 1:10 PM Roundtable I | Implementing strategic workforce planning for next generation Shared Services Centres

1:10 PM - 2:10 PM Networking Lunch

Fighting the 21st Century Shared Services Talent War

2:10 PM - 2:50 PM Balancing costs, skills and quality in recruiting talent for the new-age Shared Services workforce

Carina Lim, Director of APAC Finance Shared Services, Hitachi Vantara
  • Leveraging on strategic workforce planning to support business needs with effective talent recruitment
  • Recruiting necessary talent to manage industry disruptions like RPA and intelligent automation
  • Creating a talent pool with the necessary skills needed for 21st century Shared Services Centres
  • Designing innovative, millennial-focused programmes and strategies to attract necessary talent to the Shared Services market

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara
  • Equipping employees with new skills and competencies needed for the changing Shared Services landscape
  • Tailoring succession planning programmes to ensure the continued supply of next-generation leaders
  • Nurturing a collaborative, diverse and open organisational culture to engage and retain the right talent for Shared Services centres

Jeannie Khoo

Director, Global Shared Services
Jacobi Carbons
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Blake Sammut

Head of Shared Services
The MySale Group
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Mark Williams

Head of Shared Services, Asia Pacific
CBRE Group

Carlos Chiozza

Head of Global Assets Services
BHP Billiton

3:40 PM - 4:10 PM Afternoon Break

Future-Proofing the Next-Generation Shared Services Workforce

4:10 PM - 4:50 PM Adopting an integrated talent development strategy to weather the Shared Services workforce storm

  • Formulating an integrated talent recruitment, engagement, development and retention strategy
  • Instilling the right mindset in the right talent to ensure continued leadership succession
  • Building organisational “band strength” in critical processes and business functions

4:50 PM - 5:30 PM Reviewing new models and new ways of work towards a global shared services centre

Farid Basir, Head HR Services, Asia Pacific, Novartis Global Service Center, Novartis
  • Aligning business objectives and needs with future workforce – where the right skills and talent optimise critical workflows and processes
  • Navigating the challenges involved in re-engineering Shared Services processes and workflows
  • Integrating “Humans” and “Technology” to achieve increased productivity and improved cost efficiencies for the Shared Services industry

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Farid Basir

Head HR Services, Asia Pacific, Novartis Global Service Center
Novartis

5:30 PM - 5:40 PM Closing Remarks from Chairperson and End of Conference Day One