Past Presentation Slides

Developing a strategic RPA roadmap for your Shared Services Centre

Developing a strategic RPA roadmap for your Shared Services Centre

Presented by Vikram Bose, Head, HSBC Securities Services Operations, HSBC Global Banking and Markets.

  • Evaluating existing processes to determine where RPA fits in your organisational blueprint
  • Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes
  • Avoiding common RPA implementation pitfalls

Download the slides to learn more.


Re-engineering processes and systems to achieve process excellence and reduced costs

Re-engineering processes and systems to achieve process excellence and reduced costs

Presented by Nancy Cassiere, Head, Business Service Centre KL, GSK,

  • Providing full visibility of supply chain demand and inventory to make informed decisions
  • Achieving process excellence and reduced forecasting through full immigration of processes
  • Reviewing lessons learnt from the process and how other sectors can adapt this process

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Charting the growth trajectory for next generation Shared Services Centres

Charting the growth trajectory for next generation Shared Services Centres

Presented by Paul Bartley, Director, Global Shared Services, BD,

  • Understanding BD’s Process First strategy and what it means for sustained Shared Services growth
  • The road to GBS – What does it look like and how do we get there?
  • Reviewing what future delivery models look like with front-line value-adding services taking the lead
  • Future-proofing Shared Services Centres –Next steps

Download the slides to learn more.