SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link below and navigate yourself through the analytics workbook to learn more.
Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.
Here we exclusively share with you the state of the shared services market report 2019 for Malaysia. There is a tremendous appetite for growth: Half of the Malaysian respondents to this year’s SSON survey have been in existence for less than three years. The trend toward Shared Services is still strong – momentum is still growing.
Download the SSON Malaysia 2019 report to discover the key trends and opportunities for the year ahead, emphasizing the new direction, strategies and value-add SSOs are carving out for themselves