Articles, Reports & Infographics
As technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant.
In this report, we look at the new opportunities defining Malaysia's service proposition.
Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation
In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.
Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry.
Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.
Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.
SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.
This report provides a deep-dive into how these trends are playing out in Malaysia. We hope it will guide you to improved decisions as you move your operations forward.
We hope this report will give you a comprehensive overview about the Malaysian Shared Services landscape, current market trends and investment priorities – so that you can direct your solutions to the right direction.
Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed:
- Luring talent with stimulating opportunities
- Relationships, leadership and succession planning
- Maintaining the 'buzz'
- Staying ahead of the curve
- Predicting and preempting attrition
The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.
Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.