2017 Top Content

Achieve End-To-End Process StandardisationWithin a Year: How Did We Do It?

Achieve End-To-End Process StandardisationWithin a Year: How Did We Do It?

Presented By: 

Nor’Aini Jalaludin (NORA)
Head of HR Centralised Services, Group Human Resource Management
PETRONAS

Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC

Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC

Presented by: 

Chen Theng Aik
Director and Head of Center for Financial Services
PALL Corporation

Retaining Your Best Talent

Retaining Your Best Talent

Presented by: 

Corina Tan 
General Manager
Sr. Director, APJ CSB Sales Operations
Dell Penang

Malaysia SSO Market Report 2017

Malaysia SSO Market Report 2017

As technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant.

In this report, we look at the new opportunities defining Malaysia's service proposition. 

Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.

Transitioning to Value Added Operations with RPA

Transitioning to Value Added Operations with RPA

Presented By: 

Mohd Nizam Abdul Rahim
Head of Information Technology Services
Sime Darby Global Services Centre

Driving Business Value through Integrated System, Process Simplification, Standardisation & Automation to Achieve World-Class Service Delivery

Driving Business Value through Integrated System, Process Simplification, Standardisation & Automation to Achieve World-Class Service Delivery

Presented By: 

Khurram Shahzad
General Manager
British American Service Centre Asia Pacific Region