2017 Top Content
Nor’Aini Jalaludin (NORA)
Head of HR Centralised Services, Group Human Resource Management
Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC
Chen Theng Aik
Director and Head of Center for Financial Services
Sr. Director, APJ CSB Sales Operations
As technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant.
In this report, we look at the new opportunities defining Malaysia's service proposition.
Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation
In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.
Mohd Nizam Abdul Rahim
Head of Information Technology Services
Sime Darby Global Services Centre
Driving Business Value through Integrated System, Process Simplification, Standardisation & Automation to Achieve World-Class Service Delivery
British American Service Centre Asia Pacific Region