02 - 03 May, 2018
DoubleTree by Hilton, Kuala Lumpur, Malaysia

Media Center

Download the 6th Malaysian Shared Services & Outsourcing Week Brochure

Download your copy to see the cutting edge case studies on moving your centre up the value chain, harnessing technology, driving customer experience and those all important talent management strategies!

Event Information

2017 Attendee List

Find out who attended in 2017!

Fast Track Registration

Ready to register? Simply complete the form and email it to enquiry@iqpc.com.sg 

Letter to the Boss

Need help in getting approval to attend? We appreciate that time out of the office can be difficult to justify, especially with the constant pressure of return on investment and time. This is why we have put together this short letter for you to use in your internal decision-maing process, if...

Additional Content

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

What’s In Store for Malaysian Shared Services 2018?

Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.

Malaysia SSO Market Report 2018

SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. This report provides a deep-dive into how these trends are playing out in Malaysia. We hope...

How To Refocus Malaysia's Talent On Data And Technology?

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: Luring talent with stimulating opportunities Relationships, leadership and succession planning Maintaining the 'buzz'Staying ahead of the curvePredicting and preempting attrition

Everything You Need To Know About Succeeding With Intelligent Automation

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes. Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means. 

2017 Top Content

Achieve End-To-End Process StandardisationWithin a Year: How Did We Do It?

Presented By: Nor’Aini Jalaludin (NORA)Head of HR Centralised Services, Group Human Resource ManagementPETRONAS

Leading Change: From Concept to Migration and Transformation/Building a High Performing Team Culture in SSC

Presented by: Chen Theng AikDirector and Head of Center for Financial ServicesPALL Corporation

Retaining Your Best Talent

Presented by: Corina Tan General ManagerSr. Director, APJ CSB Sales OperationsDell Penang

Robotics And The New World View of Shared Services: Why Malaysia stands to benefit most from this new technology innovation

In this article, we look at how robotic process automation has been making headway as means of replacing mundane transactional work and freeing up staff for true “careers” based on value adding services.

Transitioning to Value Added Operations with RPA

Presented By: Mohd Nizam Abdul RahimHead of Information Technology ServicesSime Darby Global Services Centre

Driving Business Value through Integrated System, Process Simplification, Standardisation & Automation to Achieve World-Class Service Delivery

Presented By: Khurram ShahzadGeneral ManagerBritish American Service Centre Asia Pacific Region