22 - 25 April, 2019
Kuala Lumpur, Malaysia

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Download the 7th Malaysian Shared Services & Outsourcing Week Brochure

The 7th Malaysian Shared Services & Outsourcing Week will be taking place from 22-23 April 2019 in Kuala Lumpur to highlight the key issues surrounding Technology, Talent, Change Management and Value Addition.   ...

Featured Content

Malaysia's Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link...

The Shared Services Market Report 2019 for Malaysia

Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. Here we exclusively share with you the state of the shared services market report 2019 for...

Past Presentation Slides

Developing a strategic RPA roadmap for your Shared Services Centre

Presented by Vikram Bose, Head, HSBC Securities Services Operations, HSBC Global Banking and Markets.Evaluating existing processes to determine where RPA fits in your organisational blueprintBuilding in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processesAvoiding common RPA implementation pitfallsDownload the...

Re-engineering processes and systems to achieve process excellence and reduced costs

Presented by Nancy Cassiere, Head, Business Service Centre KL, GSK,Providing full visibility of supply chain demand and inventory to make informed decisionsAchieving process excellence and reduced forecasting through full immigration of processesReviewing lessons learnt from the process and how other sectors can adapt this processDownload the slides to learn more.

Charting the growth trajectory for next generation Shared Services Centres

Presented by Paul Bartley, Director, Global Shared Services, BD,Understanding BD’s Process First strategy and what it means for sustained Shared Services growthThe road to GBS – What does it look like and how do we get there?Reviewing what future delivery models look like with front-line value-adding services taking the leadFuture-proofing...

Event Information

Fast Track Registration

Ready to register? Simply complete the form and email it to enquiry@iqpc.com.sg 

Letter to the Boss

Need help in getting approval to attend? We appreciate that time out of the office can be difficult to justify, especially with the constant pressure of return on investment and time. This is why we have put together this short letter for you to use in your internal decision-maing process, if...

Additional Content

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

What’s In Store for Malaysian Shared Services 2018?

Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.

Malaysia SSO Market Report 2018

SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. This report provides a deep-dive into how these trends are playing out in Malaysia. We hope...

How To Refocus Malaysia's Talent On Data And Technology?

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: Luring talent with stimulating opportunities Relationships, leadership and succession planning Maintaining the 'buzz'Staying ahead of the curvePredicting and preempting attrition

Everything You Need To Know About Succeeding With Intelligent Automation

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes. Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means. 

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View Malaysia Shared Services Industry Report 2019

Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.Here we exclusively share with you the state of the shared services market report 2019 for...