02 - 03 May, 2018
DoubleTree by Hilton, Kuala Lumpur, Malaysia

Conference Agenda Day 2 - 3rd May 2018

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

Jean-Claude De Vera - VP Global Business Services LafargeHolcim
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

Positioning Shared Services as a Strategic Business Partner

9:10 am - 9:50 am International Keynote Charting the growth trajectory for next-generation Shared Services Centres

Paul Bartley - Director Global Shared Services Becton Dickinson
Understanding the Process First strategy and what it means for sustained Shared Services growth
The road to GBS – What does it look like and how do we get there?
Reviewing what future delivery models look like with front-line value-adding services taking the lead
Future-proofing Shared Services Centres – Next steps
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Paul Bartley

Director Global Shared Services
Becton Dickinson

9:50 am - 10:30 am Re-engineering processes and systems to achieve process excellence and reduced costs

Nancy Cassiere - Head, Business Service Centre KL GSK
  • Providing full visibility of supply chain demand and inventory to make informed decisions
  • Achieving process excellence and reduced forecasting through full immigration of processes
  • Reviewing lessons learnt from the process and how other sectors can adapt this process
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Nancy Cassiere

Head, Business Service Centre KL
GSK

10:30 am - 10:35 am On-Site Polling

10:35 am - 11:10 am Morning Break

The Automation Spotlight: Embracing the Era of Automation & Digitalisation

11:10 am - 11:40 am Distinguishing between the RPA hype and reality – The practical deployment of robotics in financial services

Vikram Bose - Head, HSBC Securities Services Operations HSBC Global Banking and Markets
·         Embracing the bottoms-up approach for RPA and automation
·         Mapping the right process and right degree of standardisation for effective outcomes
·         Changing algorithms and workflows in the automation environment
·         Navigating challenges involved with enterprise legacy 
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Vikram Bose

Head, HSBC Securities Services Operations
HSBC Global Banking and Markets

11:40 am - 12:10 pm Automating invoice processing systems for greater efficiency, accuracy and reduced costs

Ephrem Zewdie Robele - Global Finance Services, Global Services Centre World Health Organization
·         Reviewing WHO’s AP automation journey
·         Understanding the various Implementation challenges including legacy processes, system, employee buy-in and change management as well as partnering the suitable vendor for the suitable process
·         Exploring what works well and maximising further optimisation opportunities
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Ephrem Zewdie Robele

Global Finance Services, Global Services Centre
World Health Organization

12:10 pm - 12:40 pm Leveraging on RPA and automation for financial transactions – a Motorola case study

Jarek Rusek - Head of Financial Shared Services Asia Motorola Solutions Malaysia
·         Evaluating existing financial processes to determine where RPA fits in your organisational blueprint
·         Working on automating reporting analytics, cash collections, AP, and various processing systems for greater accuracy and efficiency
  • Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes 
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Jarek Rusek

Head of Financial Shared Services Asia
Motorola Solutions Malaysia

Following the 3 case studies, our presenters will participate on this 30-minute panel, and will focus on lessons learnt from their automation journey.
·         Reviewing lessons learnt from automation projects
·         Evaluating project risks involved, and how we can overcome them
·         The hottest issue – How can we accelerate automation in a sustainable manner?
·         Will Intelligent Automation be the answer to high talent attrition in Malaysia’s Shared Services market? 
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Vikram Bose

Head, HSBC Securities Services Operations
HSBC Global Banking and Markets

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Ephrem Zewdie Robele

Global Finance Services, Global Services Centre
World Health Organization

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Jarek Rusek

Head of Financial Shared Services Asia
Motorola Solutions Malaysia

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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

1:10 pm - 1:15 pm On-Site Polling

 

1:15 pm - 2:30 pm Networking Lunch

Interactive Roundtable Discussions
Delegates will get the opportunity to select 2 topics, each led by an expert for a 50 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

Driving Commercial Value with Shared Services

HR Transformation

2:30 pm - 3:50 pm Roundtable I | Adopting an integrated talent development strategy to weather the workforce storm
Theng Aik Chen - Director and Head, Shared Services for Asia Pacific, EMEA and Americas Pall Corporation
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Theng Aik Chen

Director and Head, Shared Services for Asia Pacific, EMEA and Americas
Pall Corporation

Finance Transformation

2:30 pm - 3:50 pm Roundtable J | Transforming financial activities (i.e. R2R, OTC and P2P) into value-adding services
Khurram Shahzad - General Manager of Shared Services APAC British American Tobacco (BAT)
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Khurram Shahzad

General Manager of Shared Services APAC
British American Tobacco (BAT)

Finance Transformation

2:30 pm - 3:50 pm Roundtable K | Automating finance transactions for better business outcomes
Mariana Shaharudin - Head of Shared Services Experian
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Mariana Shaharudin

Head of Shared Services
Experian

Multi-Function Transformation

2:30 pm - 3:50 pm Roundtable L | Mapping the way to CoE and GBS – What does it look like and how do we get there
Paul Bartley - Director Global Shared Services Becton Dickinson
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Paul Bartley

Director Global Shared Services
Becton Dickinson

Multi-Function Transformation

2:30 pm - 3:50 pm Roundtable M | Reviewing new service delivery models and the most ideal sourcing strategy for your Shared Services Centre
Jean-Claude De Vera - VP Global Business Services LafargeHolcim
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

Achieving Continuous Improvement & Process Excellence

3:50 pm - 4:00 pm Closing Remarks

4:00 pm - 4:20 pm Networking Afternoon Tea & End of Conference