02 - 03 May, 2018
DoubleTree by Hilton, Kuala Lumpur, Malaysia

Conference Agenda Day 1 - 2nd May 2018

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

Jean-Claude De Vera - VP Global Business Services LafargeHolcim
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

Building Malaysia’s Competitive Advantage in the Age of Disruption

9:10 am - 9:50 am Re-creating an effective organisational culture for Shared Services Centres in the age of automation

Jorge Gilling - CEO, Global Business Services AIG Malaysia
  • Fostering a culture of innovation, agility and flexibility to be prepared for future disruptions
  • Exploring best practices to close the widening workforce generational gap
  • Designing strategies to maintain and engage high-performing teams even with automation and workforce disruptions 
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Jorge Gilling

CEO, Global Business Services
AIG Malaysia

9:50 am - 10:30 am Re-defining the next-generation Shared Services unit as a visible asset for the commercial business

Khurram Shahzad - General Manager of Shared Services APAC British American Tobacco (BAT)
·         Leveraging on Shared Services activities to generate commercial value and meaningful insights
·         Exploring BAT’s “Run & Transform” concept in advancing Shared Services activities beyond transactions
·         Designing practical strategies to maximise profitability, reduce costs and enhance efficiency 
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Khurram Shahzad

General Manager of Shared Services APAC
British American Tobacco (BAT)

10:30 am - 10:50 am Speed Networking Session

10:50 am - 11:20 am Morning Break

11:20 am - 11:25 am On-Site Polling


Interactive Roundtable Discussions
Delegates will get the opportunity to select 2 topics, each led by an expert for a 50 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

Designing Best Practices to Drive Shared Services Growth Along the Maturity Curve

Emerging (First 4 Years)

11:25 am - 12:40 pm Roundtable A | Understanding the critical ingredients needed to set up a sustainable Shared Services Centre
Mariana Shaharudin - Head of Shared Services Experian
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Mariana Shaharudin

Head of Shared Services
Experian

Emerging (First 4 Years)

11:15 am - 12:40 pm Roundtable B | Developing a cost-efficient and timely migration and process standardisation strategy
Brandon Lee - Global Projects Lead S5 Agency World
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Brandon Lee

Global Projects Lead
S5 Agency World

Emerging (First 4 Years)

11:25 am - 12:40 pm Roundtable C | Moving beyond fixed KPIs to organically grow along the Shared Services maturity curve
Blake Sammut - Head of Shared Services The MySale Group
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Blake Sammut

Head of Shared Services
The MySale Group

Mid-Maturity (5 – 9 Years)

11:25 am - 12:40 pm Roundtable D | Exploring different strategies to re-engineer your Shared Services processes and workflows
Juan Carlos Ruiz - Senior Director, Global Shared Services e2open
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Juan Carlos Ruiz

Senior Director, Global Shared Services
e2open

Mid-Maturity (5 – 9 Years)

11:25 am - 12:40 pm Roundtable E | Streamlining Shared Services processes across functions and boundaries
David Cotter - Director & Site Lead, Global Business Solutions Eli Lilly
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David Cotter

Director & Site Lead, Global Business Solutions
Eli Lilly

Next-Generation Shared Services (9+ Years)

11:25 am - 12:40 pm Roundtable F | Achieving continuous improvement and process excellence in your Shared Services centre
Jean-Claude De Vera - VP Global Business Services LafargeHolcim
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

Next-Generation Shared Services (9+ Years)

11:25 am - 12:40 pm Roundtable G | Implementing strategic workforce planning for next generation Shared Services Centres
Theng Aik Chen - Director and Head, Shared Services for Asia Pacific, EMEA and Americas Pall Corporation
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Theng Aik Chen

Director and Head, Shared Services for Asia Pacific, EMEA and Americas
Pall Corporation

12:45 pm - 12:50 pm On-Site Polling

12:50 pm - 2:05 pm Networking Lunch

Fighting the 21st Century Shared Services Talent War

2:05 pm - 2:45 pm Creating relevance to drive talent retention in the future Shared Services workforce

Ai Lin Ng - Associate Director, Business Shared Services ZALORA Group
  • Reviewing the importance of organisational branding in attracting the millennial generation to the industry
  • Instilling the right mindset in the right talent to ensure continued leadership succession
  • Building organisational “band strength” in
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Ai Lin Ng

Associate Director, Business Shared Services
ZALORA Group

  • Equipping employees with new skills and competencies needed for the changing Shared Services landscape
  • Tailoring succession planning programmes to ensure the continued supply of next-generation leaders
  • Nurturing a collaborative, diverse and open organisational culture to engage and retain the right talent for Shared Services centres
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Jeannie Khoo

Director, Global Shared Services
Jacobi Carbons

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Blake Sammut

Head of Shared Services
The MySale Group

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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

3:25 pm - 3:30 pm On-Site Polling

3:30 pm - 3:35 pm Closing Remarks from Chairperson and End of Conference Day One

Jean-Claude De Vera - VP Global Business Services LafargeHolcim
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim

3:35 pm - 3:50 pm Networking Afternoon Break

Future-Proofing the Next-Generation Shared Services Workforce

3:50 pm - 5:50 pm Shared Services 101: The Fundamentals of Designing, Building & Implementing Shared Services

Jean-Claude De Vera - VP Global Business Services LafargeHolcim
Critical to the success of a new SSC is a detailed business case of consolidating functions, and a robust plan for managing the transformation. Hence, this hands-on workshop will be focusing on the core activities to plan, launch, and stabilise a new shared services centre, including:
  • Establishing a clear purpose and vision
  • Conducting feasibility and cost analysis
  • Building a successful business case and baseline
  • Evaluation of a fit for purpose shared services model for your organisation
  • Effective steps in implementing transformation
  • Change management – mastering the key to successful transformation
  • Project management – advancing with an SSC blueprint and proven methodology
  • Value realisation – delivering value to the business with evolution
  • Continuously monitor the progress to sustain organisational effectiveness
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Jean-Claude De Vera

VP Global Business Services
LafargeHolcim