Taking Malaysian SSO to the Next Level through 

People, Processes and Technologies 

Malaysia, the world's third most attractive location for shared services has experienced exponential growth in the last few years with heavy investments going into both captives shared services centres (SSCs) and BPOs. Leveraging on the country’s existing strengths in-terms of knowledge, talent pool, and technology enabled Infrastructure and government support, the SSO industry is fast moving along the maturity curve to deliver more value-adding services. However; as the industry continuous to progress and adapt to technology advancements; there are a number of commercial, operational and HR challenges that need to be resolved.

Following 6 years of continuous success the ‘Malaysian Shared Services & Outsourcing Week’ is back for its 7th installment on 23-24 April 2019. Bringing you the industry movers and shakers with practical case studies and solutions to the specific obstacles facing the industry today, this conference is widely recognised as the largest and most esteem platform for the SSO industry experts in Malaysia.

Malaysia: The Prime Location for Shared Service Centers in Asia

According to SSON, there has been a 15% rise in captive or hybrid Shared Services Centres (SSCs) in Malaysia in the last 2 years

According to MSC Malaysia, the SSO industry has been a core focus in the country’s aim of transforming into a high-income, knowledge-based economy by 2020.

60% of Malaysian SSOs are already implementing GBS, with another 20+% planning to do so within a few years.

Data analytics and IA are emerging as a key priority with 60% of SSOs surveyed by SSON planning to adopt IA technologies.

One of the biggest challenges is ensuring the required skills for the new technology driven services that are in demand - SSON.

Gain Expert Insights from Industry Leaders

What’s New in 2019

  • Transitioning SSO from ‘support Functions’ to ‘Revenue Generators’
  • Analysing and meeting the evolving talent requirements of the industry
  • Leveraging of automation and technology to optimise efficiency and performance
  • Industry best practices for achieving process excellence and continuous improvement
  • Three exclusive tracks focusing on function specific challenges facing SSOs today

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