Malaysia’s premier Shared Services & Outsourcing Conference

Preserving Malaysia’s Place amongst the Global Shared Services & Outsourcing Elite

Building on dedicated government support, Malaysia has become one of the world’s Top 3 locations for shared services & outsourcing. The booming SS&O sector is now generating over RM2 billion in overseas export revenue annually, and hosting 410 captive/hybrid centres in ASEAN region, according to SSON’s global data analytics centre - DART Institute.

With the competitive global landscape, 4th Annual Shared Services & Outsourcing Week Malaysia 2016 will refresh your thinking in service capability, process excellence and value creation, propelling sustainable growth for your organisation.

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Key Topics to be addressed in 2016

The mindset is changing:

Understand how shared services are becoming critical to the corporate strategy

From transactional to strategic:

Evolve your shared services from cost centres to business services

Customer Centricity:

Drive continuous improvement to achieve process excellence and customer satisfaction

Improving performance:

effectively harness the talent and technology to enhance organisational capability

Highlights in 2016

This event has grown year-on-year and following market feedback and to keep pace with industry developments in Malaysia we have grown this event to be and SSO Week – meaning this will be the largest event of its kind in Malaysia. Register now and you’ll enjoy:

3 Customised Streams:

deep-dive into case studies with your functional peers in Finance & Accounting/ HR/ BPOs

4 Interactive Benchmarking Sessions:

find out where you stand amongst 130 peers onsite, with SSON’s newly launched mobile app

4 Hands-on Workshops:

in-depth learning and sharing on how you can make your SSC strategically valuable, and operationally efficient

4 Site Visits to the world-class shared services centres

based in Malaysia- including GSK, DHL, SWIFT

10 Roundtable Discussions:

examine issues, brainstorm solutions, and engage with peers who are facing the same challenges as you

Where are the service delivery hotspots in Malaysia…

And how do salaries compare across them?

This is just one of the questions addressed by the latest visual analytics workbook from SSON’s global analytics centre, Dart Institute: Malaysian Market Deep-Dive: Captive & Outsourced Delivery Centres (2000 – 2015)

Exploring the growth of the Malaysian service delivery market over the past 15 years, view market-specific data in an interactive visual format to understand the shape of the current service delivery landscape.

This deep dive analysis includes: function breakdown, customer geographies, languages offered, salary variations by state and industry, and transactional vs. high value processes.

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