Driving Malaysia's Competitive Advantage through 

People, Processes and Technology  

Location is key for the Shared Services & Outsourcing (SSO) industry; and Malaysia continues to be within the Top 3 preferred location for most businesses due to its multi-lingual capabilities, relatively lower costs and strong government support.

Boasting a total of 221 SSCs (and counting), the Malaysian SSO scene has continued to evolve rapidly and investments continue to pour into this industry. However as with every industry moving along the maturity curve, unique advantages defining the sector have now become a given, and SSCs are finding it increasingly difficult to compete not just externally against other countries but internally within Malaysian SSCs as well.

The 6th Malaysian Shared Services & Outsourcing Week is back and will be held on 2 - 3 May 2018. Save the date on your calendars and join us at the largest Malaysian SSO event bringing all the industry practitioners together in one single platform.

Key Themes


Developing 21st century leaders and workforce for Malaysia’s Shared Services sector


Growing along the maturity curve in the shortest time while maintaining high quality and low costs


Embrace and leverage technology to improve processes, workflows and Shared Services outcomes


Understanding how Shared Services can provide commercial, meaningful value to organisations


Moving towards Strategic Business Partnering, Continuous Improvement and Process Excellence to achieve marginal gains

Past Attendees include:

  • Aberdeen Asset Management
  • ANZ
  • Bank Negara Malaysia
  • BASF Asia Pacific Service Centre Sdn Bhd
  • BHP Billiton Shared Services Malaysia Sdn Bhd
  • British American Tobacco
  • CapitaLand Limited
  • Citi
  • DHL Asia Pacific Shared Services Sdn Bhd
  • DiGi Telecommunications Sdn Bhd
  • Fonterra Global Business Services Asia Sdn Bhd
  • GlaxoSmithKline Pharmaceutical Sdn Bhd
  • Google
  • Pfizer Inc.
  • RBC Investor Services Malaysia Sdn Bhd
  • RHB Bank Berhad
  • Roche Services (AP) Sdn Bhd
  • Royal Dutch Shell
  • Schlumberger Business Support Services Sdn Bhd
  • Shell
  • Standard Chartered Bank
  • Sunway Berhad
  • Telekom Malaysia Berhad
  • Tenaga Nasional Berhad

Download Full Past Attendee List


Sponsors & Exhibitors
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