Leadership  Value  Disruption  Change Management 

Malaysia, the world's third most attractive location for shared services has experienced exponential growth in the last few years with heavy investments going into both captives shared services centres (SSCs) and BPOs. Leveraging on the country’s existing strengths in-terms of knowledge, talent pool, and technology enabled Infrastructure and government support, the SSO industry is fast moving along the maturity curve to deliver more value-adding services. However; as the industry continuous to progress and adapt to technology advancements; there are a number of commercial, operational and HR challenges that need to be resolved.

Following 6 years of continuous success the ‘Malaysian Shared Services & Outsourcing Week’ is back for its 7th installment on 23-24 April 2019. Bringing you the industry movers and shakers with practical case studies and solutions to the specific obstacles facing the industry today, this conference is widely recognised as the largest and most esteem platform for the SSO industry experts in Malaysia.

Gain Expert Insights from Industry Leaders

2019 Hot Themes

Transitioning SSO from ‘support Functions’ to ‘Revenue Generators’

Analysing and meeting the evolving talent requirements of the industry

Leveraging of automation and technology to optimise efficiency and performance

Industry best practices for achieving process excellence and continuous improvement

Three exclusive tracks focusing on function specific challenges facing SSOs today

Download Agenda

Testimonials

Sponsors & Exhibitors
Media Partners