Malaysia’s premier Shared Services & Outsourcing Conference
Moving Your Shared Services Up the Value Chain to Transform to a Strategic Business Partner
Malaysia’s shared services and outsourcing (SSO) industry has been consistently ranked as the third preferred location in the world for shared services operations since 2004 by global consulting firm AT Kearney. But...
How can Malaysian-based shared services centres continue to preserve their competitiveness in an increasingly dynamic business environment?
What are the best practices used by shared services leaders to overcome unique local market challenges such as attracting and retaining a multi-skilled talent pool?
How can shared services leaders drive value-added operations and continuous process excellence through digitisation and technology?
From developing effective talent development programmes to leveraging data analytics and RPA technologies, the 5th Annual Shared Services & Outsourcing Malaysia will feature successful case studies showcasing how you can take your shared services centres to greater heights in 2017!
Key Topics to be addressed in 2017
The mindset is changing:
Understand how shared services are becoming critical to the corporate strategy
From transactional to strategic:
Evolve your shared services from cost centres to business services
Drive continuous improvement to achieve process excellence and customer satisfaction
Effectively harness the talent and technology to enhance organisational capability
Elevating Performance: Navigating local business risks and the war for talent in Malaysia
Moving Up the Value Chain: How do you make the move from transactional to strategic value-added work?
Robotic Process Automation (RPA): Practical case studies from early adopters
Digital Transformation & Change Management: Steps on ensuring the ‘future-readiness’ of your SSC
Workforce Planning: How can you better leverage human capital?
Process Excellence: Implementing end-to-end process standardisation and harmonisation for continuous improvements
2017 Speakers Include
Shared Service Center Director, APAC Shared Service Center
Electrolux Home Appliances Sdn Bhd
Shell Business Operations Malaysia
Head of Human Resources
Global Shared Services Centres (GSSC), Standard Chartered Bank
VP Global Asset Services
General Manager of Shared Services APAC
British American Tobacco (BAT)
DHL Asia Pacific Shared Services
Chief Global Shared Services Centre
United Nations Development Programme
“SSON is a valuable global brand in the area of SSO, and their presence in Malaysia is a glowing testimonial to the potential of the local and regional markets in this space. Excellent to see SSON come to Malaysia finally!”Michael Warren, Vice President, Multimedia Development Corporation
“Has been an eye opener. Was not aware that there is such a big SSO community in Malaysia. Gives you a chance to interact with peers from the same community and exchange ideas and challenges.”Jane Liew, Assistant General Manager, iCIMB(M) Sdn Bhd
“Good engagement with the attendees and able to network with broad spectrum of practioners in the SSO space. A great avenue to engage on SSO industry practices, trends and opportunities with like-minded practitioners.”Jason Crimson, Asia Pacific Shared Services Director, Kimberly-Clark Regional Services
“It is always interesting to learn from other companies: challenges, lesson learnt, adaptation to issues, etc. This is more valuable then having speakers talk about "general" info - e.g. framework, platforms, etc.”Rosana Arifin, Senior Vice President, Bank of America Merrill Lynch