Malaysia’s premier Shared Services & Outsourcing Conference

Moving Your Shared Services Up the Value Chain to Transform to a Strategic Business Partner

Malaysia’s shared services and outsourcing (SSO) industry has been consistently ranked as the third preferred location in the world for shared services operations since 2004 by global consulting firm AT Kearney. But...

How can Malaysian-based shared services centres continue to preserve their competitiveness in an increasingly dynamic business environment?

What are the best practices used by shared services leaders to overcome unique local market challenges such as attracting and retaining a multi-skilled talent pool?

How can shared services leaders drive value-added operations and continuous process excellence through digitisation and technology?

From developing effective talent development programmes to leveraging data analytics and RPA technologies, the 5th Annual Shared Services & Outsourcing Malaysia will feature successful case studies showcasing how you can take your shared services centres to greater heights in 2017!  

Key Topics to be addressed in 2017

The mindset is changing:

Understand how shared services are becoming critical to the corporate strategy

From transactional to strategic:

Evolve your shared services from cost centres to business services

Customer Centricity:

Drive continuous improvement to achieve process excellence and customer satisfaction

Improving performance:

Effectively harness the talent and technology to enhance organisational capability

Key Themes


Elevating Performance: Navigating local business risks and the war for talent in Malaysia


Moving Up the Value Chain: How do you make the move from transactional to strategic value-added work?


Robotic Process Automation (RPA): Practical case studies from early adopters


Digital Transformation & Change Management: Steps on ensuring the ‘future-readiness’ of your SSC


Workforce Planning: How can you better leverage human capital?


Process Excellence: Implementing end-to-end process standardisation and harmonisation for continuous improvements

2017 Speakers Include

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Sponsors & Exhibitors
Media Partners